Patient Financial & Office Policies & Fees
We are dedicated to providing you with the best possible care and service. We regard your understanding of our financial policies as an essential element of your care and treatment. We are more than willing to provide care within the guidelines of your insurance plan. It is, however, your responsibility to know and understand those guidelines.
Office Hours
The office hours are Monday - Thursday 8:00am - 4:30pm and Friday 8:00am - 4:00pm
Appointments
We make every effort to see all patients at their appointed time and request that you extend the same courtesy to us. We request that you notify our office immediately if you will be late for your scheduled appointment. This allows us to utilize the time to attend to other patients. We reserve the right to reschedule appointments to which the patient is more than 15 minutes late. The office makes every effort to remind patients of their appointments; however, it is the responsibility of the patient to manage their appointments. Reminders are a courtesy.
Canceling Appointments & No-Show Fees
Neurology Specialists of the Treasure Coast, P.A. requires that you provide at least 24 hours' notice, during business hours, if you need to cancel or reschedule your appointment. If you fail to provide a proper cancellation notice or no-show for a scheduled appointment, the following fee(s) will apply:
Doctor-Patient Relations
We will make a special effort to explain your condition, medication, treatment, etc. Should you have a question or if something is not clear, please do not hesitate to ask. Our personnel, office procedures and medical equipment were chosen with much thought and care to provide the best quality medical services in a pleasant, efficient and friendly atmosphere.
Prescriptions and Refills
Ask your pharmacy to fax a request to our office for prescription refills during regular office hours, Monday through Friday. Every effort will be made to attend to your refill request within 24 hours.
We do, however, ask that you please do not wait until you are out of medication to request a refill. Please be aware there will be times when your physician may wish to see you prior to authorizing a refill. It is our policy not to dispense or renew medications over the telephone after office hours.
Returning Messages
Our staff has been trained to answer many of your questions. When your call requires a response from your physician every effort will be made to return your call promptly, usually within 48 hours. Non-emergency phone calls should be limited to our regular business hours.
Evenings, Weekends & Holiday Emergencies
Dr. Saadia provides clinical care in the office during regular office hours but does not provide hospital care and is not available for emergency visits on nights, weekends or holidays. We recognize that outside of office hours, medical emergencies do occur. If that happens to you, please do not delay in calling 911 for assistance or present yourself to a hospital emergency room for evaluation. We will gladly speak to any treating physician during an emergency and forward any medical records to them if needed.
Health Insurance
You must be prepared to provide your health insurance card at every visit. All Health insurance deductibles and co-payments are due at the time services are rendered. This office files primary health insurance for those which we participate. If you have a secondary health insurance payer, we will also file a medical claim to them as well. It is your responsibility for knowing your policy information such as co-payments, co-insurances and deductibles. We will not become involved in disputes between you and your health insurance carrier. In the event your health plan determines any service to be ‘not covered,’ you will be responsible for the complete charge. Payment is due at the time of service.
Auto Insurance
We will file a claim to your auto insurance carrier if Personal Injury Protection (PIP) Benefits are still available. We will not file PIP to any third parties. You will be responsible for the 20% co-insurance on your PIP insurance at the time of service, unless you provide us with health insurance, which will be filed as a secondary payer.
Personal Information
It is imperative that our office be provided with your current information. We must be able to contact you. Please keep us updated of new addresses, phone numbers, place of business and insurance information. We will require you to fill out an updated patient information sheet on an annual basis or anytime there are changes to your personal information.
Form Completion & Letter Requests
If you have disability forms, financial forms, FMLA or similar forms that need to be completed by our office, please note we require 5 to 7 days for processing these forms. In addition, there is a fee of $15 per page. If you request a letter to be typed by our office, there is a fee of $15 for this service.
Administrative Fee for Medication Approval Requests
As part of our commitment to ensuring you receive the medical treatment and medication deemed necessary for your care, our staff designates significant time and resources to process prior authorization requests from insurance companies. These requests require extensive prior authorization, including peer-to-peer reviews, appeal letters, medical necessity documents and supporting articles to meet insurance requirements. Our office charges an annual fee of $75 for handling prior authorizations and related documentation. This fee covers the effort required to navigate the complex approval process. The prior authorization process, however, does not guarantee your medical treatment or requested medication will be approved.
Medical Records & Requests
Your medical records are strictly private. Our staff will not divulge any information regarding our condition to family members, friends or employer without written permission. All medical record requests require a signed written release of information present in the patient chart. If a release is not signed the patient will be required to sign a release before processing begins. A copy of our release can be mailed or faxed. All requests for records will be processed within 15 business days. A processing fee of $1.00 for the first page and $.50 per page thereafter, plus any applicable postage will apply (pursuant to Florida Statute, Chapter 395). Payment is due prior to the release of records.
We are dedicated to providing you with the best possible care and service. We regard your understanding of our financial policies as an essential element of your care and treatment. We are more than willing to provide care within the guidelines of your insurance plan. It is, however, your responsibility to know and understand those guidelines.
Office Hours
The office hours are Monday - Thursday 8:00am - 4:30pm and Friday 8:00am - 4:00pm
Appointments
We make every effort to see all patients at their appointed time and request that you extend the same courtesy to us. We request that you notify our office immediately if you will be late for your scheduled appointment. This allows us to utilize the time to attend to other patients. We reserve the right to reschedule appointments to which the patient is more than 15 minutes late. The office makes every effort to remind patients of their appointments; however, it is the responsibility of the patient to manage their appointments. Reminders are a courtesy.
Canceling Appointments & No-Show Fees
Neurology Specialists of the Treasure Coast, P.A. requires that you provide at least 24 hours' notice, during business hours, if you need to cancel or reschedule your appointment. If you fail to provide a proper cancellation notice or no-show for a scheduled appointment, the following fee(s) will apply:
- Late Cancellation and No-show fee for office visits $50
- Late Cancellation and No-show fee for Diagnostic testing $100
Doctor-Patient Relations
We will make a special effort to explain your condition, medication, treatment, etc. Should you have a question or if something is not clear, please do not hesitate to ask. Our personnel, office procedures and medical equipment were chosen with much thought and care to provide the best quality medical services in a pleasant, efficient and friendly atmosphere.
Prescriptions and Refills
Ask your pharmacy to fax a request to our office for prescription refills during regular office hours, Monday through Friday. Every effort will be made to attend to your refill request within 24 hours.
We do, however, ask that you please do not wait until you are out of medication to request a refill. Please be aware there will be times when your physician may wish to see you prior to authorizing a refill. It is our policy not to dispense or renew medications over the telephone after office hours.
Returning Messages
Our staff has been trained to answer many of your questions. When your call requires a response from your physician every effort will be made to return your call promptly, usually within 48 hours. Non-emergency phone calls should be limited to our regular business hours.
Evenings, Weekends & Holiday Emergencies
Dr. Saadia provides clinical care in the office during regular office hours but does not provide hospital care and is not available for emergency visits on nights, weekends or holidays. We recognize that outside of office hours, medical emergencies do occur. If that happens to you, please do not delay in calling 911 for assistance or present yourself to a hospital emergency room for evaluation. We will gladly speak to any treating physician during an emergency and forward any medical records to them if needed.
Health Insurance
You must be prepared to provide your health insurance card at every visit. All Health insurance deductibles and co-payments are due at the time services are rendered. This office files primary health insurance for those which we participate. If you have a secondary health insurance payer, we will also file a medical claim to them as well. It is your responsibility for knowing your policy information such as co-payments, co-insurances and deductibles. We will not become involved in disputes between you and your health insurance carrier. In the event your health plan determines any service to be ‘not covered,’ you will be responsible for the complete charge. Payment is due at the time of service.
Auto Insurance
We will file a claim to your auto insurance carrier if Personal Injury Protection (PIP) Benefits are still available. We will not file PIP to any third parties. You will be responsible for the 20% co-insurance on your PIP insurance at the time of service, unless you provide us with health insurance, which will be filed as a secondary payer.
Personal Information
It is imperative that our office be provided with your current information. We must be able to contact you. Please keep us updated of new addresses, phone numbers, place of business and insurance information. We will require you to fill out an updated patient information sheet on an annual basis or anytime there are changes to your personal information.
Form Completion & Letter Requests
If you have disability forms, financial forms, FMLA or similar forms that need to be completed by our office, please note we require 5 to 7 days for processing these forms. In addition, there is a fee of $15 per page. If you request a letter to be typed by our office, there is a fee of $15 for this service.
Administrative Fee for Medication Approval Requests
As part of our commitment to ensuring you receive the medical treatment and medication deemed necessary for your care, our staff designates significant time and resources to process prior authorization requests from insurance companies. These requests require extensive prior authorization, including peer-to-peer reviews, appeal letters, medical necessity documents and supporting articles to meet insurance requirements. Our office charges an annual fee of $75 for handling prior authorizations and related documentation. This fee covers the effort required to navigate the complex approval process. The prior authorization process, however, does not guarantee your medical treatment or requested medication will be approved.
Medical Records & Requests
Your medical records are strictly private. Our staff will not divulge any information regarding our condition to family members, friends or employer without written permission. All medical record requests require a signed written release of information present in the patient chart. If a release is not signed the patient will be required to sign a release before processing begins. A copy of our release can be mailed or faxed. All requests for records will be processed within 15 business days. A processing fee of $1.00 for the first page and $.50 per page thereafter, plus any applicable postage will apply (pursuant to Florida Statute, Chapter 395). Payment is due prior to the release of records.